After a CMDB is in place, several tools can assist in maintaining it. Help desk software that interfaces with a CMDB can provide valuable information to help desk engineers and simplify the movement of information but may be too complex to implement immediately. Ensuring that the chosen software is accurately populating and retrieving data from the CMDB is far more valuable than a quick implementation. The CMDB is only worthwhile if it is accurate. Thus, the age-old IT mantra of “plan, plan, plan, and implement” is the best course of action when introducing any form of change management. Small steps get the best results.
Uniting minds over the concept of change management is an important precursor to a change management implementation. Until everyone believes in the benefits, there’s little incentive for them to use the system. If the policies are given a positive spin and those in positions of network responsibility see positive results, change management will catch on quickly.