Alamance Regional Medical Center (ARMC) www.armc.com
Transforming Care With Computerized Physician Order Entry
Project Lead: Terri Andrews, R.N. (MBA); Jesse Long, CIO
Project Description: Implemented Sunrise Clinical Manager, an electronic health record solution that enables immediate, secure access to patient records, streamlines care processes, and provides sophisticated clinical documentation capabilities.
Arapahoe House www.arapahoehouse.org
Electronic Document System and Backup
Project Lead: David Andersen, Manager of Information Systems
Project Description: Converted all paper records to an electronic system, streamlining operations between the multiple sites. After replacing its existing modem dial-up networks with a WAN and VoIP system, the IT team deployed a new electronic imaging and document management system, creating the basis for mostly paperless operations. The team worked with Double-Take Software to set up a virtual server environment consisting of four servers at its home site and two target servers at a remote site. They deployed Double-Take on each server to replicate and back up electronic information from the home site to the remote site.
Capital BlueCross www.capbluecross.com
Comprehensive SIM Addresses Healthcare Security
Project Lead: Kent Podvin, Director of IT
Project Description: Deployed ArcSight Enterprise Security Management to ensure protection of customer data while keeping it easy to access over the Web. Executives sought a security management solution that would allow the organization to take a comprehensive approach to logging, monitoring, and incident response, and demonstrating compliance with regulatory requirements such as HIPAA and those mandated by the Blue Cross and Blue Shield Association.
Health Net www.healthnet.com
Speech Technology Improves Member Service, Privacy
Project Lead: Remus Siclovan, Senior Systems Analyst
Project Description: Deployed Aspect Customer Self-Service, a speech-enabled software solution that automates transactions, provides more resources to service representatives, and improves performance on live calls.
Horizon Blue Cross Blue Shield www.horizonblue.com
Message-Oriented Middleware Deployment for SOA
Project Lead: Raj Shekaran, Enterprise Application Integrator
Project Description: As part of its SOA (service-oriented architecture) effort, Horizon developed several reusable technology components, including PCP (Primary Care Physician) -- which allows members to change their PCP via several access channels -- and enhanced eligibility links to external CRM applications. This enhanced eligibility service, initially built to support part of a Blue Cross Blue Shield Association mandate, was upgraded to interface with Horizon's portals, customer service workstations, and Internet portals.