Today, Hyperic offers Hyperic HQ and SIGAR (the System Information Gatherer and Reporter), under GPL licenses. Together, the tools make up a Web infrastructure management platform for small deployments. On top of that, the company sells product support and enterprise extensions that allow companies to use Hyperic with large deployments to automate monitoring and control tasks. A separate PDK (Plugin Development Kit) allows developers to create application- and device-specific plug-ins for Hyperic HQ using a Java/XML UI, also available under GPL.
Since launching in July 2006, the Hyperic product has been downloaded more than 75,000 times and Soltero knows of more than 1,000 production deployments of the product, including accounts like eHarmony.com and Ogilvy & Mather. The company's average deployment is 25 systems, and its largest deployment manages around 600 physical machines and 30,000 metric collections a minute, Soltero said. Since launching, Hyperic has also grown from a five-person startup to a 30-person operation with 250 customers, as well as OEM partnerships with firms such as JBoss and MySQL.
But Soltero's even more enthusiastic about the "bottoms up" involvement of Hyperic developers in the open source community, who collaborate on company-sponsored forums and have already provided numerous plug-ins for platforms such as the Asterisk Open Source PBX and Memcached distributed memory caching system.
"In one case, someone wrote a plug-in to a technology that we're wholly unfamiliar with," Soltero notes. "If Hyperic had to procure the hardware and software technologies to keep up to date, that would really slow us down.”
The active and hands-on discussion and feedback among users and Hyperic about the platform gives his company an edge over incumbent systems management vendors such as CA, IBM and HP.
"It's the clearest evidence that this could be disruptive to the systems management vendors," Soltero comments. "Here you have this large-scale community of sysops who are sharing the results of managing large environments and discussing what works and what doesn't."