Still the best in open source CRM, Sugar community and commercial editions combine salesforce automation and customer support and offer easy extensibility through plug-ins. The professional and enterprise editions come with advanced features such as more sophisticated reports, workflow automation, a customer portal, and mobile access, though most of the sophisticated plug-ins also come at a price. Sugar 6, released in July, sports sleeker menus and a shortcuts bar that brings almost any task or page just a click away. Broad deployment options, as well as pipes to social networking and cloud service feeds (such as LinkedIn and Hoovers to keep sales reps bright), sweeten the pot.
License: SugarCRM Public License
The Bossies 2010 index:
Bossie Awards 2010: The best open source software of the year
Bossie Awards 2010: The best open source applications
Bossie Awards 2010: The best open source application development software
Bossie Awards 2010: The best open source platforms and middleware
Bossie Awards 2010: The best open source networking software
