No surprise here: SugarCRM is still the top choice in open source sales force automation and customer support services. Although this year saw only minor updates, the push to improve mobile access and social hooks helped to contemporize the feature set, while a Lotus Notes plug-in played to the enterprise base. You'll need to move to the professional or enterprise platform for advanced features like workflow automation and mobile integration. And when it comes to team management and sophisticated reporting, Sugar could learn a trick or two from Intalio's CRM module. But until Intalio happens to release its CRM module in a community edition, SugarCRM will remain synonymous with open source CRM.
The Bossies 2011 index:
Bossie Awards 2011: The best open source software of the year
Bossie Awards 2011: The best open source applications
Bossie Awards 2011: The best open source desktop and mobile software
Bossie Awards 2011: The best open source application development software
Bossie Awards 2011: The best open source data center and cloud software
This slideshow, "Bossie Awards 2011: The best open source applications," originally appeared at InfoWorld.com. Follow the latest developments in applications and open source at InfoWorld.com.
