Apple and AT&T deliver plenty of great features in the iPhone, but the list of shortcomings is too extensive to ignore. The following is a list of pros and cons for the iPhone I observed in my extensive testing of the device (see also InfoWorld's iPhone Test Center Review).
Pros
+ Works with standard iPod charger, USB cord
+ Visual Voicemail speeds through large voice mailbox, eases initial setup of greeting and PIN
+ Extremely high-quality text
+ Zoom, pan, and scroll gestures ease UI operation
+ Incoming call smoothly fades out audio, fades back in after call ends
+ Text editor has BlackBerry-like shortcuts for contraction, plus near-miss dictionary
+ Buzzer motor powerful, silent
+ Word, Excel, PDF document viewing built in (no editing); useful for file storage
+ Clever zoomed-in handling of HTML option lists
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