When the cloud service went live last week, some owners of the EA3500 and EA4500 routers complained on user forums that Cisco had updated their routers' firmware overnight and effectively forced them to move to cloud-based management. A LAN-based option was made available, but the users said it lacked many of the features that came with the previous LAN-based management.
Even worse, disgruntled customers looked into Cisco Connect Cloud's terms of service and found that Cisco said it might collect information about use of the service, including users' Internet history. The terms also said Cisco might share "aggregated and anonymous user experience information" with third parties. That language sparked outrage among customers, some of whom said they would stop using the Linksys routers.
While changing the default status of Cisco Connect Cloud, Cisco stood by cloud-based router management in Thursday's blog post. "We are committed to providing both Cloud-enabled and local management software," Wingo wrote.