In addition to field reporting, TeleNav allows the SCOUT program to track employees to see whether they are covering their territories and lets employees clock in and out from the field. The city is working with TeleNav to give them GPS-controlled automated directions around their routes. The biggest problem the city has encountered has been the sometimes poor GPS coverage in areas with many tall buildings, Chhugani said.
Other new features in TeleNav Track 4.1 include Team Timecard, which lets supervisors clock entire crews in and out from a mobile device; controls to prevent users from clocking excessive overtime; and a Hot Key Alert, which lets a worker send an alert message to a supervisor quickly and discreetly with just a few keystrokes.
The TES is priced starting at $3,000 for between 25 and 50 users, with a $500 annual maintenance fee. It is also available as a managed server. TeleNav Track 4.1 starts at $12.95 per user per month and is sold through mobile operators.