Microsoft late Monday held out a glimmer of hope to Sidekick users, saying that it may be able to recover some data previously believed lost in a massive server failure.
"Recent efforts indicate the prospects of recovering some lost content may now be possible," a Microsoft spokesman said in a statement that was duplicated on T-Mobile's support site . "We will continue to keep you updated on this front; we know how important this is to you."
[ Security experts say the Sidekick fiasco highlights the need for more mobile backups. | Whatever handheld you use or manage, turn to InfoWorld for the latest developments. Subscribe to InfoWorld's Mobile Report newsletter and stay ahead of advances in mobile technology with InfoWorld's Mobile Edge blog. ]
The news came two days after Microsoft and T-Mobile confirmed that a server failure "almost certainly" meant that users' data had been lost. In a joint message at the time, the companies said that although engineers were working on the problem, "the likelihood of a successful outcome is extremely low."
The outage sparked users to post thousands of messages on T-Mobile's support forums, where most customers raged at the loss , calling it "inexcusable" and beating the drum for a class-action lawsuit.
On Monday, hints surfaced that Microsoft might have made progress in restoring the lost data, as some users said that personal data had reappeared on their phones.
Sidekicks use the servers run by Microsoft subsidiary Danger Inc. to synchronize the smartphone's content, including contacts, appointments and photos, with a cloud-based storage service. When the servers went down and data on them was lost, that same data was then deleted from Sidekicks whose users had removed the battery in an attempt to reset the device, or had let the phone's battery completely drain.
Some reports had linked the server failure to an upgrade of Danger's storage area network (SAN). Microsoft, however, declined to confirm those reports.
T-Mobile promised customers $100 for their troubles, but with significant caveats. "In the event certain customers have experienced a significant and permanent loss of personal content, T-Mobile will be sending these customers a $100 customer appreciation card," the mobile carrier said. "This will be in addition to the free month of data service that already went to Sidekick data customers. This card can be used towards T-Mobile products and services, or a customer's T-Mobile bill."
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