May 27, 2009

How much work can you do on a BlackBerry?

The laptop-free promise of today’s next-gen mobile devices is put to the test. Can the BlackBerry Bold deliver?

Portable yet powerful, the laptop has become the machine of choice for the modern business user. But for anyone with extensive experience pushing the limits of its portability (in coach, on the bus, anywhere power outlets come at a premium), the lure of the laptop may be losing its luster -- especially in light of recent advances in netbooks.

And while the wise foresee ARM-based netbooks running some flavor of Linux as the long-term solution for business users' portable computing fix, the (arguably) foolish among us hunger for even smaller devices. After all, today’s smartphones look more and more like computers, with keyboards, browsers, storage, pointing devices, and even applications.

Not one to steer clear of a challenge or the chance to be labeled "crazy" by colleagues, I decided to spend a month seeing how far I could go toward replacing my laptop with one of the two more popular smartphones on the market, the BlackBerry 9000 (Bold) and the iPhone 3G. It seems as if everywhere I go people are constantly immersed in their BlackBerrys and iPhones. Surely, there’s more to them than e-mail and phone calls. I quickly learned the addiction of always-accessible e-mail, but even though the BlackBerry won’t replace my laptop any time soon, I can see the pocket-based revolution coming where a device like it will edge aside a laptop for much of my day. (See my separate report on my month-long experience on the iPhone.)

[ Which mobile device is the best? InfoWorld pits the BlackBerry versus the iPhone 3.0 in its mobile deathmatch. | Dive deep into the next-gen mobile devices in InfoWorld’s PDF special "mobile 2.0" report. ]

E-mail: BlackBerry’s key business benefit
Research in Motion’s premier executive BlackBerry, the BlackBerry 9000 (Bold), offers a full QWERTY keyboard, midsize screen, built-in browser, the ability to run apps, and both 3G and Wi-Fi networking. In other words, there's enough on paper to entice you to ditch your laptop, but not enough in practice to keep you from regretting it.

If anything, the BlackBerry is designed primarily as a messaging device, and it’s amazing how addictive messaging on a BlackBerry can be. Too addicting, in fact -- over the course of the month, I had to develop a certain inner fortitude to consciously stop checking for messages and attend to other concerns, like my family.

Downtime on my train-and-bus commute, where I normally catch up on magazines, was no longer downtime. Neither were rides to and from the airport. Nor many moments standing in line for coffee, groceries, and so on. “Going smartphone” kept me up with everything that was happening at the office and with colleagues, no matter the time zone difference between us.

[ See the BlackBerry Bold in action in InfoWorld’s guided tour. ]

Well, usually. Train tunnels between stations had me riding out five-minute connectivity gaps, thumbs poised on the keyboard itching to reconnect to outside world. And a trip to New York found me without data service from Wall Street to Chelsea, reminding me just how dependent on AT&T -- the Bold’s exclusive U.S. carrier, and one notorious for inadequate coastal coverage -- my always-on connectivity addiction had become.

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MobileAdmin 27-May-09 4:31am
Galen, It seems you have little to no experience with a Blackberry or were given a proper overview of how it works. Many of your issues are due to this lack of knowledge. You can adjust how the Blackberry reconciles against your mailbox under Messages / Options / Email Reconcile. It sounds like your setting is on Prompt which would drive anyone crazy. Change this to Mailbox and Handheld and put wireless reconcile on. Now as you delete / file messages on the BB it will OTA sync those changes back to your mailbox account. By default these changes can take up to 20 mins but you can force the change by selecting Options / Reconcile Now. So throughout the day I process mail, delete those I don't need / have read and after reconcile. Next anything left I do a delete prior (selecting the date) which should leave you with an empty BB and those emails that need follow-up longer then I want to tap into a BB. Your issue is work email workflow / management then BB functionality as it CAN fit your style if you understand it's strengths and weaknesses. I believe to delete multiple messages is quite easy with a alt-scroll over the messages you want to delete. Unsure why you had such a difficult time. Also there is filtering on the Blackberry under Messages / Options / Email Filters. I find its easiest to setup rules in Outlook and then select the folder(s) I want BB to redirect so I'm not getting the "junk" I don't need to pay attention to while mobile. Documents to Go standard is free and is included with every OS 4.5 or higher. The Pro version cost $$ and allows you to create documents from scratch as well adds PDF to the mix. As noted in your other article. Get GoogleMaps or TeleNav as they are vastly the better GPS apps. All this being send - I think a pc and BB is a good combination for many users and I have a few senior staff that do just that. It depends on your expectations and needs.
BiBiAdmin 27-May-09 3:45pm
1 reply
Galen Gruman, this is the second article where you have tried to flaunt your Blackberry expertise and it is painfully obvious to those of us (true users and experts) that you know absolutely nothing about Blackberries. Your articles also seem very lopsided on your views when comparing Blackberries and iPhones probably due to your lack of knowledge -- it would behoove your reputation/ credibility to cease trying...
Galen Gruman 28-May-09 1:05pm
I appreciate everyone's comments. A few people have accused me of "flaunting" BlackBerry expertise I clearly don't have. I want to be clear that after a month of using it every day, and getting help from many people and online sources, the fact that I had the trouble that I did should be instructive. (Most users I asked for help from said they didn't know how to do anything other than what had been set up for them, and this includes several developer and CIO types.) FYI that I did go through all the options I could find to try to make the BB work more to my liking where possible. Not all of the suggestions people have made for how to get around my frustrations work, but I appreciate their trying. I'm not exactly a novice at product evaluation, having done this kind of thing for 25 years in a wide variety of OSes, hardware, and apps. So imagine what the average user goes through. Is that an acceptable standard? I think not.

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