June 18, 2009

First look: iPhone OS 3.0 is better for business, but IT won't be satisfied

My iPod Touch slowed to a crawl, making the many useful new iPhone update features hard to use -- at first

The hype over the new iPhone 3.0 OS has matched Apple's previous frenzied heights. We've all been guilty of getting excited over a new version that added long-desired capabilities such as copy and paste and content searching, but now that the new OS is real (it became available yesterday), does it live up to our hopes and dreams?

For the most part.

I downloaded the new iPhone OS onto my first-generation iPod Touch, after paying the $10 upgrade fee. The installation was easy. And after about 10 minutes, when the new OS was installed and my iPod Touch was updated, I eagerly took my device out of its dock.

[ Get InfoWorld's 28-page hands-on look at the new iPhone OS from the perspective of business and IT pros, including reviews of iPhone configuration management and application development tools, all from InfoWorld’s editors and contributors.| See who wins InfoWorld's mobile deathmatch: iPhone 3.0 versus BlackBerry. | Tom Yager explores: Should you upgrade to iPhone OS 3.0 or get an iPhone 3G S instead?]

And waited. And waited. It was excruciatingly slow, even for simple tasks such as switching from the home page to the setup app. Everything -- mail, calendar, App Store, iTunes, you name it -- simply lags for sometimes several seconds after you click the Home button or tap an option or swipe the screen. (And, yes, I even powered down to see if "rebooting" would clear the system. It didn't.) I began to think that Apple had taken a page out of Microsoft's book: Make sure a new OS at least neutralizes any faster hardware.

My anguish was acute, especially because you can't really reverse an OS upgrade on an iPhone. But over the course of a couple of hours, my iPod Touch got faster, getting close to its old speeds. (I strongly suspect the slowdown was caused by the Spotlight search feature indexing all the content on my device.) I don't like the slight lag that still exists, but my fear that I was stuck with a mud machine has faded.

As we installed the iPhone 3.0 OS on other users' devices, it became clear that the slowdown I experienced was related to how much data I had on my iPod Touch (about 8GB of music, a calendar with two years' of appointments, and two e-mail accounts, including an Exchange-based one with thousands of messages). Devices with little information had no slowdown, and after the initial Spotlight indexing was done, performance was at or near the old OS' speed. Phewww!

What business users will love
Assuming that such slowdowns are short-lived for everyone else as well, does the iPhone OS 3.0 bring significant advantage to business users? Back in November 2008, I found that the iPhone OS 2.2 didn't really overcome the limitations that frustrated me -- some of which have been fixed in the iPhone OS 3.0.

Let's start with the big one: copy and paste. It's easy. Double-tap on text and the nearest word is highlighted, and a menu with Select and Select All appears. If you choose Select, two drag bars appear, one on either side. Drag either bar to expand the selection. When done, click Cut or Copy in the menu above your selection. (Cut appears only if you can actually edit the content, such as in an e-mail you are writing, as opposed to one you are reading.) Go to any other app with content, and double-click where you want to paste the text or graphic, then click the Paste menu that appears. If you are in read-only text, no Paste menu appears. It works exactly as you would expect.

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melbeckman 18-Jun-09 10:14am
>You can now respond to Exchange invitations from your device >-- and invite others -- but only if you use Exchange. You could always respond to Exchange invitation, but as soon as you did they annoyingly disappeared, so unless you took note of the date and time, you had no idea where the item was scheduled! Now, with the search feature, I can at least find the appointment! I haven't been able to add invitees to an item when responding, either before or now. Or did you mean that you can invite others on a new appointment originating on your iPhone? There is still no way to edit an Exchange item created by someone else, although you can do so on your Mac or Windows computer (you get a caution that your edits aren't being sent back to the meeting creator). I want this ability because I frequently get meeting requests from others that say something like "meet with mel", which, alas, tells me nothing about the meeting. When I get these I like to edit them so that the subject reflects the meeting purpose, so I don't have to open every ambiguous appointment to see what it's about. I also like to be able to add a reminder time if the originator forgot that. One fantastic development that I've not seen mentioned anywhere else: if a phone number appears in the body of the appointment, it's now highlighted so you can auto-dial it. Before, if someone scheduled a dial-in to a conference call, I had to write down the dial-in on paper, as there was no hope I could memorize both. Now I can just short-term-memorize the access code while auto-dialing the number. Alas, if the meeting maker didn't think to put this in the body, but put it in the Subject or Location fields instead, I'm out of luck, as the autodial isn't enabled for anything but the body. Although I still want more Exchange parity in the iPhone, these enhancements are huge improvements!
bedney 18-Jun-09 12:54pm
1 reply
Galen - Please note that Lotus Notes 8.5.1 (in beta) now adds support for ActiveSync, so iPhone users should be able to use Notes contacts, calendars, email from their phone. Cheers, - Bill
Galen Gruman 19-Jun-09 2:33pm
Bill: I'm sure everyone's looking forward to it. Send me an email when it's out of beta.

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