July 29, 2009

Every phone needs Google Voice

Only Google has the Swiss to pull off a telco and medium-agnostic telephony bridge. Privacy's a small price to pay

I could make a philosophical argument against professional use of Google's consumer-oriented mobile cloud services, but not with a straight face. The truth is, if it weren't for Google, I couldn't do my job. I run my own infrastructure for messaging and connectivity and always have, because while employers and ISPs come and go and change their habits, I need a constant, reliable presence, e-mail and IM addresses and URLs that anyone close to me can use to keep in touch.

I can't manage my own telephony infrastructure. People inside my circle, as it were, have no one number that's sure to reach me wherever I am. All of my landlines are digital: one ISDN, one VoIP (both with AT&T), and one UMA (with T-Mobile). But apart from choosing to pay the bill or not, I have no control over how these lines function. I can only forward them, and that can incur long-distance charges or eat wireless daytime minutes, and I can't forward remotely or selectively. All told, I have eight phone numbers, including the mobile accounts loaned to me by carriers for use while I'm testing handsets (which is always). Which of these actually rings in my presence depends on where I am and which batteries are charged.

[ Dive deep into mobile 2.0 technology with InfoWorld's "mobile 2.0" PDF special report. ]

It shouldn't be that way. Yes, messages sent to my One True E-mail Address are pushed to all of my mobile devices by my private infrastructure. Server-side filters on my Xserve elevate VIP e-mail to SMS and blast it out to my most-used mobile numbers. All but my iPhone are wired for instant messaging. But if someone needs to actually speak to me, it's catch as catch can. I need one phone number that hunts me down, but I want remote and explicit control over how it does that, and who gets the priority treatment.

Glue by Google
I have seen and tried devices and services that do this. My home phone service is with AT&T U-Verse, and if I were an AT&T Wireless subscriber it would link my landline and mobile numbers with some online call blocking and selective forwarding controls. But if I dump U-Verse for DirecTV or cable, that's gone. My private messaging infrastructure gives me the freedom to divorce service providers and bridge them together however I choose without brand barriers. I want the same thing for phone calls.

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OnState 30-Jul-09 5:36am
Agreed that voice communications should be very similar to that of other forms of communications, mostly those accessible through Google Apps like chat, email, and document collaboration (basically written forms of communication). Google Voice is a great first step in combining everything to one number, and being able to modify how devices associated with that number find you. Using some cloud-based software services like OnState, which is compatible with Google Voice, you can let the system find you and other employees no matter what device you're using, without having to manually update settings; business presence detection handles it, and also knows where the rest of your workforce is at, too. It's like Google Voice for the business, but smarter.
DanFromPA 30-Jul-09 9:23am
1 reply
Where on earth did that adjective "Swiss" emerge from, Tom? I can sort of glean from context what you mean, but in my many decades of life on this orb I have never once heard this odd colloquialism. Idolizing Einstein? Klaus Wirth? Mystification. The pleasure of a reply in this forum would be appreciated.
CKHam 30-Jul-09 10:05am
I've looked in my unabridged and archaic dictionaries, and I can't find a meaning of "Swiss" as Tom uses. Perhaps he might be trying to coin a word here....so, unless Mr. Yager comes back with a clarification on his context, we'll all be at a loss here.
Gray_Hair 30-Jul-09 10:47am
1 reply

OMG you uneducated young whippersnappers! Switzerland for several hundred years has been THE NEUTRAL TURF in Europe. Try to remember that the Europeans used to fight wars with each other. This EU thing is VERY recient! Why do you think the "World Court" convenes in the Hague? "Swiss" is frequently (though apparently less so now) used as a synonym for neutral.

CKHam 30-Jul-09 12:29pm
Ha! I was thinking someone might enlighten us.... thanks, Gray. It's just not a term I've heard in that context before. I'm not as young as you might think, tho... heck, COBOL is still my bread-and-butter. Probably just not at well traveled as you. Tom's opening makes more sense now.
TimB 30-Jul-09 10:55am
1 reply
I'm not sure how Gray's comment about the Hague (Netherlands) connects with Switzerland - but he's right. The Swiss have had a stated policy of neutrality forever. A huge factor in becoming the center of the "safe banking" world.
Gray_Hair 18-Sep-09 10:30am
Looks like I am no where near as well traveled as CKHam's impression of me... I would have sworn the Hague was in Switzerland, misguided by their famous neutrality. Now who is uneducated? :} I stand corrected. Thanks.
cmor1701d 6-Aug-09 8:23am
I got the invite and signed up last night. It seems more of an alpha app than a beta at this time. I registered my home, cell and office lines. All three ring for an incominig call. I set it up to announce the caller so I can decide if I want the call or not..nice feature. But, the voice to text transcription is horrible. It has not come close on 4 different messages by 2 people. What's worse is that you get a voicemail alert on the all the phones, but it's 2 seconds of silence. That just won't do. I excpect this to be a great app when the transcription gets better and they work out the voicemail not being delivered.

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