While the apps are fun and being able to go to the Web when on the road is useful, the major benefit that I -- and most business users -- get is access to e-mail and calendars. If the devices touted for more than a year as great at doing that really can't do it in the real-world business context, they're not worth the several hundred dollars they cost or the limited space in my pockets.
I've been a champion of the iPhone as more than a fancy iPod for a couple years now, suggesting that businesses give it a serious look despite some of its more IT-desired omissions. Now, I feel embarrassed for having done so. I've tolerated Apple's half-baked iPhone management tools, given that the company has been careful not to claim professional-level management support. But Apple's made a lot of hay about its Exchange support. Yes, it technically supports Exchange, but not in the way that anyone would expect in the real world. Yet Apple let us all think it did. Then it revealed the truth in a damaging, surprising, inconsiderate way.
That's a double betrayal. And a sad, sick feeling.
Apple has to move quickly to fix the immediate problem and start giving business users with the information they need and the respect they deserve.
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