Couple this increasing attention to services with the falling away of another knock on the Mac, price, and you can see why even the federal government -- which has pockets of Mac users in a diverse set of agencies, including NASA, the U.S. Army, and the National Institute for Standards and Technology -- is prepping for increased use of Macs in business environments, having put together an official guide to implementing Mac security to conform to federal requirements.
After all, as Publicis' Plavin notes, Macs -- which cost the same as equivalently configured business-class PCs -- are cheaper to support because they are easier to support. And when it comes to diverting IT resources toward competitive advantage, doesn't ease of support sound compelling?
What has changed to make the Mac fit better
IT can embrace that Mac momentum, not just tolerate it, thanks to several shifts in computing that make the Mac a better enterprise fit than in the past -- first and foremost being a rising threat to Microsoft's other mainstay in the enterprise desktop environment, Internet Explorer.
Firefox, which has risen in popularity to account for 16.8 percent of browser use on the Web, according to Net Applications, as of December 2007, has broken IE's stranglehold on Internet app delivery, which it had maintained through ActiveX controls. Because Microsoft never released a version of IE for Mac OS X, Mac users were frozen out of ActiveX-based Web sites, making many SaaS (software as a service) offerings and enterprise-app Web clients off limits to the Mac.
[ Discover how to make Apple's other platform, the iPhone, fit in your business as well. ]
But to ensure operability on Firefox, developers had to configure their wares to support Java instead of or in addition to ActiveX -- with Mac gaining compatibility as a client at the same time.
WebEx is one of the more notorious examples of this switch. The popular Web conferencing tool became fully Mac-compatible only last month, as new owner Cisco Systems decided to abandon an ActiveX-only deployment strategy and add both Java and Mac-client options. (Until then, ReadyTalk and Adobe Connect were two of the few Mac-friendly Web conferencing tools, notes Peter Lincoln, IT director at temp-staff agency Aquent.)
Of course, not everyone is hip to the Java-based Firefox push. Many of MSN's excellent tools require Microsoft's browser due to the use of ActiveX, as do the support tools at a variety of companies with heterogeneous customers, including Seagate and AT&T.
Still, many other vendors have avoided ActiveX dependency and the customer exclusion that results. Those options have driven vendor choices in environments where heterogeneity is the norm, such as at college campuses. Southern Polytechnic State University in Georgia, for example, chose Juniper Networks' wireless VPN tool mainly because it didn't require a client on user devices, nor limit itself to ActiveX for on-the-fly client provisioning, which would have excluded the large number of Macs that students and faculty use on campus, says CIO Bill Gruzka.