Not all Surface Pro 2 tablets that received the Dec. 10 update have exhibited the reported symptoms, according to owners commenting on the support forum.
While some were sanguine about the wait for a fix, viewing the problems as more inconveniences than deal breakers, many were increasingly frustrated. Several said that they'd exchanged or returned their tablets.
"The problem is that it's been almost a month and no time frame," said mattbeau. "I just returned mine."
Firmware updates are especially hazardous if they go wrong, as the code stored on a device's non-volatile memory -- the "firmware" -- is required to successfully boot the device and control its components before, during and after the operating system loads. A faulty firmware update can easily "brick" a device, or render it inoperable.
Other hardware vendors have faced similar problems after issuing firmware updates -- last June, Sony pulled a PlayStation 3 firmware update when customers reported that their consoles had been crippled -- or operating system updates. For instance, iPhone owners inundated Apple's support forum with shortened battery life complaints after they installed iOS 6.1 in early 2013.
This article, Microsoft support tells Surface Pro 2 owners firmware fix will ship Jan. 14, was originally published at Computerworld.com.
Gregg Keizer covers Microsoft, security issues, Apple, Web browsers and general technology breaking news for Computerworld. Follow Gregg on Twitter at @gkeizer, on Google+ or subscribe to Gregg's RSS feed. His email address is firstname.lastname@example.org.
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