Due diligence with apps
Among mandatory iPad apps, Proskauer's Collingwood settled on GoodReader for iPad ($5) for reading and marking up PDFs, and Documents to Go Premium ($17) for viewing and editing Microsoft Office documents.
DocsToGo beat out other popular iPad Office apps, such as Quickoffice Pro for iPad ($15) and Office2 HD ($8), because of DocsToGo's ability for lawyers to view tracked changes. Version control is critical in the paper-laden world of an attorney. "Clients comment on documents, and you must be able to see what they said," Kayman says.
Proskauer lawyers can expense GoodReader and DocsToGo, but they're on their own for other iPad apps. The IS department does publish a list of some 20 recommended apps for business use, such as Whiteboard Pro ($1) and Citrix Receiver for iPad (free) for rendering a virtual desktop, although not all are well received.
Some lawyers, as well as CIOs elsewhere, have complained about the clunkiness of the Citrix iPad app. Rendering a complete desktop on a 10-inch iPad screen just doesn't make for a good user experience. iPad users end up doing a lot of two-finger pinching and expanding. "Over time, one would hope the Citrix app would become a little bit more user-friendly," Kayman says.
With more than 100,000 apps made specifically for the iPad, new iPad owners struggle to separate good and bad apps. CIOs have to find innovative ways to help their iPad-toting employees navigate the ocean of apps in the App Store.
One tech exec turned to social networking for help. Ferdinand Velasco, chief medical information officer at Texas Health, ran smack into the app craze shortly after allowing clinicians to use iPads. His secret? Velasco installed an enterprise social network similar to Twitter that lets doctors and nurses talk about the pros and cons of certain apps, find apps that peers are using, and learn what apps to avoid.
"Physicians need to get around, want to be with patients, want to be with other doctors, nurses, and health care providers," Velasco told CIO.com, adding, "Devices like the iPad and smartphone help get them mobile again."
There's no question that early adopters enter into uncharted territory. But there's an even bigger danger: Despite making the best decisions at the time, early adopters face an uncertain future.
Proskauer executives had to draft user policies about an entirely new computing platform, choose fast-evolving iPad apps to handle day-to-day heavy lifting, and rely on emerging mobile management software.