Despite the high adoption rate, CIOs still lack a good guide for bringing in iPads. Like Proskauer, many companies must learn as they go. "Rolling out the iPad actually turned out to be quite a significant investment in time, much more than I would have thought," says Steven Kayman, senior litigation partner and chair of the technology committee at Proskauer. "There's just a hundred decisions that have to be made along the way," he says.
All rise, decision time
Two years ago, Proskauer executives considered arming its lawyers with new laptops but postponed the big tech purchase. Gurwitz sensed a major shift was under way with the iPad and wanted to get ahead of it.
It's important for Proskauer to have the latest technology, says Gurwitz. After all, many of the firm's clients are tech-savvy companies in the entertainment industry, cable and broadcast, and technology industries, many served by Prokauer's large patent group. "We want to be able to think like they think so we can serve them better," he says.
Gurwitz tapped Malcolm Collingwood, head of information services at Proskauer, to oversee the company's transition to a state-of-the-art computing and videoconferencing environment with the iPad as an endpoint. The idea was to give lawyers a choice between a Hewlett-Packard laptop or an iPad and desktop. Eventually, more than 500 of Proskauer's 700 lawyers chose the iPad-desktop combo.
Before Collingwood could roll out the iPad, though, many questions needed to be answered. Will lawyers pay for apps? Will iPads come pre-installed? What apps will be mandatory? Can iPads also be for personal use? And if so, can the lawyers download movies at work? What will be the impact on the corporate network? How will you manage the fleet of iPads?
"We had no template to work from," says Kayman, whose technology committee helps to grease the communication wheels between lawyers and the IS department. "Every time we thought we turned the corner, another issue would come up."
Simplicity holds court
Collingwood wrote a lengthy user policy manual for the iPad that answered most of those questions. He decided to allow for personal use on iPads because, in truth, he wouldn't be able to stop it anyway.
Fact is, iPad owners want to share their work-related iPads with family and friends, use the same app to manage personal and business travel itineraries and calendars, and even use a familiar app to find a restaurant for both entertaining clients and taking out spouses. The iPad has blurred the line between work life and personal life.
Then there's the nuts and bolts of managing and securing enterprise iPads. CIOs wanting to jump on the iPad bandwagon have to research and choose from software vendors barely out of the startup stage. For mobile management iPad tools, Collingwood chose three-year-old MobileIron.
MobileIron's strength is its ease-of-use for iPad owners, says CIO Ashin Ballal at KLA-Tencor, a Silicon Valley semiconductor equipment maker posting $1.8 billion in annual revenues. Last summer, KLA-Tencor rewarded all 5,400 employees with new iPads, and Ballal was tasked with supporting them.
By visiting MobileIron's portal, KLA-Tencor employees could register their iPads and receive a security certificate on the device. MobileIron and its self-service portal took some of the burden off of the suddenly overwhelmed IT staff. "People want to do self-service, but you have to give them documentation that they can follow, written at the third- or fourth-grade level with a minimal number of steps," Ballal says.