BlackBerry Z10 users upset overmisisng sync features
Some BlackBerry Z10 smartphone buyers are frustarted by another delay. They want to know when it will be possible to sync from their desktops all their Outlook contacts, tasks, notes, and calendars to the new Z10 or the coming Q10. Although BlackBerry 10 syncs to Exchange servers, it doesn't directly sync all data directly with Outlook on a PC, for users who have no Exchange server. The inability to fully sync with Outlook functions has outraged some users on various BlackBerry forums, including the BlackBerry Support Community Forums.
The sync problem also caught the attention of independent analyst Jeff Kagan, who said he has continued to use an older BlackBerry Torch smartphone instead of a new Z10 because he can't sync up his desktop with Outlook Notes and MemoPad, which he has used for years. "BlackBerry must hang on to existing customers and add more," Kagan said in an email. "Not offering this service to existing customers is a big warning sign to users."
When asked about the sync problem with Outlook, a BlackBerry spokeswoman said only that an updated version of BlackBerry Link will "come out shortly to allow contact sync with Microsoft Outlook."
The delays at Samsung with Knox and possible adoption problems for BES 10 used with BlackBerry Balance, along with the sync problem with Outlook and BlackBerry 10 smartphones, could be temporary and short-lived, said Jack Gold, an analyst at J. Gold Associates. "Some users will be understanding of delays and some won't," Gold said. "It also makes a difference how the company addresses these things. If you ignore complaints, you risk losing control of the situation and having it get overblown in the blogosphere. If you handle the complaints honestly and tell users what to expect and when, you usually don't have long-term damage."
This article, 'Dual personality' could morph into Jekyll and Hyde for Samsung and BlackBerry, was originally published at Computerworld.com. Matt Hamblen covers mobile and wireless, smartphones and other handhelds, and wireless networking for Computerworld. Follow Matt on Twitter at @matthamblen or subscribe to Matt's RSS feed. His email address is email@example.com. See more by Matt Hamblen on Computerworld.com. Read more about bring your own device (byod) in Computerworld's Bring Your Own Device (BYOD) Topic Center.