"Users now access applications via this intricate chain, starting with an array of browsers and mobile devices, traversing the Internet, cloud services, mobile or third-party providers, the corporate WAN and a multitier data center. At any time and any point, problems that jeopardize end-user or customer satisfaction, revenue and brand loyalty can arise," Compuware asserts in its report, The International CIO Study on Impact of IT Consumerization (available here).
A majority of the CIOs polled believe that having insight into how applications are performing for end-users is important; it helps improve IT maturity, according to 86 percent of survey respondents. But a lack of transparency into the performance of cloud and SaaS providers is reversing that maturity, 64 percent of CIOs said.
For instance, more than half of CIOs said adequate support for employee mobility is almost impossible due to reliance on external networks, which make it much harder to control performance and the end-user experience. Likewise, 73 percent of CIOs said their IT departments are currently prevented from supporting SaaS and social media applications because they cannot provide associated SLAs to the business.
At some companies, a lack of application performance management capabilities will wind up restricting the consumerization trend (cited by 73 percent of CIOs). At others, end users will simply circumvent IT departments. At 64 percent of enterprises, for instance, CIOs said enterprise mobility projects are forging ahead without the full involvement of IT.
The International CIO Study on Impact of IT Consumerization was conducted by research firm Vanson Bourne, which polled 520 CIOs from large enterprises in the U.S., Europe and Asia-Pacific.
Ann Bednarz covers IT careers, outsourcing and Internet culture for Network World. Follow Ann on Twitter @annbednarz and check out her blog, Occupational Hazards. Her email address is firstname.lastname@example.org.
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