As end-users bring their own devices to work, download apps, and sign up for cloud services, it's getting harder for IT to maintain application visibility and control performance. In addition to introducing IT management blind spots, trends such as consumerization, mobility, and cloud computing are also increasing business risk, according to a survey of CIOs from around the world.
"The age-old disconnect between business and IT is at risk of widening," said Steve Tack, CTO at Compuware, which commissioned a study into the impact of consumerization. "Employees are clearly hungry to use the same technologies in their business environments that they are already using in their personal lives. This is creating more challenges for those responsible to keep these technologies up and running."
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GARTNER PREDICTIONS: More cloud, consumerization, loss of IT control in 2012
Among 520 CIOs polled, 77 percent said they worry that further consumerization of IT will lead to greatly increased business risks. At the same time, consumerization is blurring the lines of IT responsibility. At 74 percent of enterprises polled, CIOs said consumerization fuels unrealistic expectations, as end users start assuming IT will address tech issues that sit outside the core infrastructure.
Few IT departments have visibility into how services outside the corporate firewall perform, says Compuware, which specializes in application performance management (APM). Its tools help IT managers optimize the availability and quality of their applications, whether they're Web-based, non-Web, mobile, or streaming or in the cloud. As application environments grow more complex and as employee-owned smartphones, tablets and apps make their way into the business environment, the art of APM is getting trickier.