An SSL/TLS handshake requires at least 10 times more processing power on a server than on the client. SSL renegotiation attacks can readily take advantage of this asymmetric workload. Watch this video to learn how to easily mitigate these attacks.
Improving First-Call Resolution with Team Collaboration Technology
This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact resolution and an improved customer experience.