This White Paper offers an in-depth discussion on how you can use big data analytics to enhance experience while boosting the bottom line. It includes informative case studies on how other companies have used big data analytics
Driving IT Help Desk Efficiency With Customer-Centric Remote Support
IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.