This research assesses the impact of the growth in media tablets and other "off desktop" form factors entering IT deployments and makes recommendations on building an enterprise management plan based on industry best practices.
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Driving IT Help Desk Efficiency With Customer-Centric Remote Support
IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.
