"You can correlate the end-user experience with all of the element level views," Karpovich explains. "So I can say, Wow, I broke my 8-second rule on adding an item to the shopping cart, and I wonder what was happening on my network at the time, I wonder what was happening with memory and disk? Were there any processes that were taking up too much CPU?"
Zenoss' business model is based on selling professional services, support, and value-added functionality to enterprise subscribers. But Karpovich believes the company's success depends on leveraging the community to improve the product, build out the library of ZenPacks, and most of all, help Zenoss keep up with rapidly changing needs.
"That's where the Big Four struggled in the past, right?" asks Karpovich, suggesting one last lesson from history. "A technology trend occurs, and a year later you get a management tool for it. It's just too slow. The world moves too quickly.
"IT management is the infinite problem, so it's perfect for open source," Karpovich concludes. "One company simply can't generate enough ideas or enough R&D to stay on top of managing all of IT."