SupportSoft on Monday released a new version of its real-time service management platform.
With the aim of automating tech support, the Real-Time Service Management Version 6.0 suite now carries components designed to eliminate the first five to 10 minutes of support calls by automating much of the information exchange. The product features a knowledge center suite for self-assisted service, live chat and push technology, and the ability to remotely take control of a system. New auto discovery and metering functionality are geared toward managing IT infrastructure. Also, analytics provide reporting against the other pieces of the suite.
This whitepaper explains the terminology and concepts behind Data Replication technologies and establishes some sizing rules through worked examples. Learn the new paradigm in disaster tolerance—protect data anywhere.
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Server virtualization is a popular option for dealing with mounting datacenter costs. Another equally promising approach is the use of an Application Delivery Controller. Citrix NetScaler provides a low-cost way for organizations to reduce their server count and accrue cost savings from a reduction in space, cooling, power and personnel.
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The emergence of WLANs has created a new breed of security threats to enterprise networks.
Included in HP ProCurve WLAN solutions is security technology that alleviates threats from WLANs through:
* Monitoring wireless activity inside and out of the enterprise
* Classifying WLAN transmissions into harmful and harmless
* Preventing transmissions that pose a security threat to the enterprise network
* Locating participating devices for physical remediation
Effectively address data protection challenges, implementing solutions that help store and protect business–critical data while cutting costs and improving efficiency and reliability.
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