The hospital has seen patient-satisfaction improve. Prior to the implementation, its scores as measured by Press Ganey, which surveys more than 7,000 health care facilities, ranked below 50 percent for the Alabama region. They now stand at about 90 percent, Kilborn says.
“When you’re in an emergency room, the unknown is frightening,” Kilborn says. “The overall engagement is a lot better for the patients because things happen faster.”
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