ShoreTel lets you collaborate right out of the box
Converged Conferencing packs commendable tools into a convenient 1U appliance
Also, it would be nice to support additional files for viewing. Visio, PDF, and other documents can be uploaded as attachments, but participants must view them on their local machine in the originating application. Still, that’s nit-picking when most low-end products don’t give you Web conferencing -- just screen or application sharing.
Beyond its own decent application or whole screen sharing, ShoreTel provides various recording functions. These range from voice recording of audio conferences and instant message logging to recording synchronized slide and narrated presentations. (The server can store approximately six months of archive data.)
On the security front, there’s certainly an advantage to having a conferencing server behind your firewall for internal online meetings. What’s more, all communications are protected by SSL encryption -- an extra safeguard when I used the system with outside audiences. Other standard security functions let me require access codes for calls and put passwords on presentation playbacks. Further, you can log IM sessions to a separate server.
Using ShoreTel Converged Conferencing was a no-stress experience. The system proved to be reliable and easy to manage. Most every advanced feature is available -- driven from a professional interface that gets workers using the system without much thought. That’s one part of the value story here, with the premise that users should spend less time arranging meetings and therefore be more productive. With features such as auto-configuring ports, IT involvement is negligible. Lastly, surprise monthly services bills are history -- another important consideration that outweighs the few small feature deficits.