AC: Open source is the ultimate tool to keep us honest, especially on pricing. Linux is a good example. I spent the first half of my career from the very beginning of Sun until they were several billion dollars in size. For the longest time, Solaris was the reason people would buy a very, very expensive box. All of a sudden, people did not notice -- especially the people at Sun -- that the API was no longer dependent on Solaris. We’re not calling any of the functions directly on the operating system anymore. They are programming that to things like J2EE. So overnight, what happened is someone came up with a computer running an operating system that J2EE can run on. Literally, there’s no porting, there’s no changing, nothing. In fact, the same application is being extended by buying more CPUs running Linux. Linux totally commoditized Unix in the marketplace. Open source serves [another] very important purpose, I think, which is education. SOA [service-oriented architecture] is lifting us to a different level. Look at the application server or integration software. You really want to educate developers? Let them tinker with what’s inside so they fully understand what they’re dealing with.
A smart vendor will always watch whether their software is being commoditized. And it’s not wrong to be commoditized as long as your volume catches up with it. You must continue to innovate in abstractions at higher and higher levels.
The demand is unlimited at this point in time. Look at our appetite for Internet applications. It is absolutely insatiable. We want more and more and more. I want to do everything on the Internet. If I’m booking an airline ticket -- I just came back from Asia last night -- I did the whole thing in my car on my 3G BlackBerry.