Product review: Ultimus jump-starts BPM deployment
Microsoft-centric suite offers a respectable low-cost entry into BPM with tools for graphical process design, Web services support, and good administration with minimal technical requirements
From a user's perspective, the Windows and browser clients are good, although there are minor quirks that better usability testing could weed out. I would also like to see a plug-in for Outlook, despite the Web-based thin client being accessible as an Outlook task.
Still, the browser client is well laid out with easy access to the task inbox, group queues (also configurable at the system level by round-robin or workload), and shared views and reports. Task reassignment, incident status updates, search, and other niceties will do a good job keeping your staff on track as well.
I would like to see the numerous interfaces for each separate component bundled into one permissions-based portal to streamline access, particularly in smaller groups where multiple duties often accompany a single job title.
Other improvements need to be made to address design-time issues. Ultimus indicated it was working on a Visio conversion tool to migrate diagram docs, but the tool was not ready for prime time, and is not included as part of the product offering.
Ultimus Adaptive BPM Suite 8 is in many respects a diamond-in-the-rough; there are a few gaps and snags, but also many strengths and much promise. Given its relatively low startup costs and reduced process-expertise requirements, I found it a good choice for small and midsized human-centric projects where rapid development and good visibility into process optimization are primary concerns.