Lotus Notes and Domino 8 show new life

OK, I’ll admit that in my IBM Lotus Notes 7 review about two years ago, I got Version 8’s release date a wee bit off.  Hey, the fortune teller I consulted skipped town right after the reading. But my wrap-up hit the mark, saying Notes 8 “should further support composite applications, such as bringing together e-mail, documents, and meetings into a single interface -- a key part of an SOA.”  Here’s my initial impression of how well IBM Lotus engineers met this goal and the way they did it.

[ See related story: E-mail’s future, pumped look ]

Fundamentally, Lotus Notes and Domino 8 aren’t about new mail and calendar features. Rather, this release is about a paradigm shift in the desktop client. Your inbox is now home base for integrating all types of business applications. A lot has already been said about the programming model, Lotus Expeditor 6.1.1, which employs eclipse.org open standards. So let’s spotlight the user experience and collaboration.

Notes 8 has a clean new look, logical menus, and customizable layouts; for me, this design makes the client easier to use compared to Microsoft Outlook. Still, current Notes users should feel comfortable with the mail client, since it works much as before. You see the familiar list of messages tagged with importance. However, now you can preview documents in a vertical pane to the right, and you can recall messages -- two features that Microsoft Outlook has offered for ages. Where Notes now beats Outlook, though, is in its capability of arranging messages as a conversation thread -- and these can span an entire mail file, not just your inbox. Just highlight one message and all related ones automatically become part of the thread. Moreover, I really liked how Notes can move the entire thread to a separate folder, which makes managing your mailbox much easier.

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Calendar isn’t radically different. There’s better color coding of events, and you can see meeting invitations on the calendar before you accept them -- here again, features that Outlook has included for a while. Contacts (previously called personal address book) are more visually appealing in the new release, with a business card view and hooks into instant messaging.

Like Outlook and Exchange 2007, Notes and Domino 8 makes good use of presencing: Hovering over a message shows if the sender is online and then lets you start an IM chat. But I find the IBM Lotus implementation more elegant than Microsoft's, and here’s where Eclipse plays a big role. Lotus Sametime instant messaging is integrated as a plug-in (written with Expeditor) that’s accessed from an expanded sidebar. From the end-user standpoint, I found this arrangement greatly reduced screen clutter while providing quick access to many other features, including a minicalendar view and the new RSS feed reader.