January 29, 2004

Interview: How Lotus fits into IBM's On Demand vision

Ambuj Goyal discusses the future of Lotus' collaboration technology within IBM

Goyal: There are a few important reasons why they are [migrating from Exchange] today. First, many are doing it because of security, whether they want secure Web-based messaging or secure client/server messaging. Second, because of platform choice or flexibility: Very few do server consolidation, which is a big thing in the industry, on NT. They do it on big Unix servers or mainframes or other big servers, not NT. When they do that they need a messaging system. In what we provide, you choose the platform and we run on it. Third is total cost of ownership, also called performance and scalability. And I am starting to see one more kind of change. There are customers who are starting to think about what kind of end-to-end architecture they will have in their enterprise. They say, "My direction is X and I want an open standards-based infrastructure, I don't want to be tied into a box. I want the openness and flexibility [of an] end-to-end architecture, therefore I choose you." Very few times we see a function/feature battle now.

InfoWorld: What did you mean when you said in the keynote that it is necessary to move out of the Notes/Domino box?

Goyal: There is a trend in the marketplace that says [customers] want network-based technologies, [not] client/server technologies. If we did not offer collaboration in the network-based technology world, those customers who want it will go somewhere else. [So] not only [do] we have to offer the technologies people are used to and maintain that franchise, but we must produce world-class, network-based collaborative capabilities. If we try to retrofit them in Notes/Domino and force people to purchase only Notes/Domino and not let them purchase the portal- or Web-based technologies, we will hurt our business.

InfoWorld: One of the loudest cheers in the keynote was for the demonstration of a complete Notes application running in the Workplace client. How will that happen and when?

Goyal: We did that as a technology preview. It is live code that we showed. It assures people that customers [can] move forward in the network-based world with the Web-based client and collaboration platform. They have millions of applications which have been written using Notes Designer or Domino Designer. What will happen to them? Are we going to ask them to rip and replace? The answer is no. [Notes and Domino applications will] run unmodified in the Workplace client. They can be on the Workplace client world and they can have the Notes apps they so love and continue designing Notes apps the same way and it still runs in this world.

But I disagree [on] what brought the biggest applause. The biggest applause was when we announced [Version] 6.5.1, that we will have a consistent release of all products integrated and supporting all platforms, because it is the biggest nightmare for our customers that [they] have to integrate our products. That is what Notes/Domino was meant to be. We somehow divided them up into pieces and shipped them as shrink-wrapped products.

InfoWorld: What will come after the rich client?

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