August 09, 2002

Industrial integration

Manufacturing industry CTOs lead the line, creating business-side buy-in for and then delivering on large-scale integration project

The evaluation of business processes, transaction needs, and workflow remains a starting point for most successful integration projects and the place where the CTO and business managers often intersect, according to industry experts.

Tom Gernon, CIO of pharmaceutical instruments and consumables manufacturer PerkinElmer, recently completed the integration of the company's electronic storefront to its back-end ERP and other systems via webMethods' EAI platform.

The biggest challenge for Gernon involved aggregating data in disparate systems and then standardizing on common data definitions. The work became a team effort, with Gernon creating cross-functional groups from IT, business, and operations departments to settle on common semantics and processes last year. Wellesley, Mass.-based PerkinElmer also contracted with systems integrator Molecular, in Watertown, Mass., to help design the infrastructure and drive the project, which began in August 2001 and went live in November 2001.

"We are doing a much tighter integration with our business teams now," Gernon says. "Our structure has changed to having a strong focus on applications in IT and to aligning our many organizations along function lines. Our sales group knows who their IT counterparts are."

Michaelides embarked on a similar crusade at Textron. She created "centers of excellence" teams within the company to coalesce around the idea of an interconnected enterprise and eliminate the repetition of effort across departments.

Among the integration details the centers of excellence have ironed out are plans to move away from API adapters to a more generic approach of storing metadata that will service particular applications. They are completing work on a single LDAP directory for authentication that will eventually be extended to customers and partners.

"The main goal is about best-practices, making sure that everyone is involved, that there is documentation on projects and reuse of code," Michaelides says. "It's a challenge educating the company about middleware. But we realize that we can be better than the sum of our parts."

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