Not all software development and implementation work can be done offshore, according to Wipro's Singh. Development of applications that require a high degree of customer interaction or that have a lot of interdependencies with other applications already deployed by the customer are typically done on-site, she added. But on-site work does not preclude Indian companies from getting the business, as Indian software companies are geared to offer on-site work as well.
Meanwhile, Indian services companies are investing heavily in their own IT and communication infrastructure, which has become the lifeline of the Indian outsourcing industry.
The object is to meet the booming demand from offshore, which is transforming the IT industry in India. Nandan Nilekani, CEO of Bangalore-based Infosys Technologies Ltd., succinctly addressed the transformation in January at the World Economic Forum in Davos, Switzerland. "Everything you can send down a wire is up for grabs," he said.
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