"The most difficult part is to address the workflow of the worker," he said. "If you provide yet another tool for your workforce there can be trouble. The most important part, is the deployment of the application. Next, you have to define your policy, and you may need a tool to switch people from public IM to corporate IM."
"Research shows that people are aware of the benefits that IM can provide," said Rémond. "It is not difficult to persuade them. We demonstrate to potential clients and show them is possible to have productive clients using IM, where users not being constantly interrupted by pop-up windows."
"With a corporate IM solution, you can specify you will only be interrupted by specific people," he said. "Other messages are deferred. There are other ways to increase worker productive with IM. You know when you can talk to people, so in many senses, it is more productive than a phone call."
"We are seeing the start of corporate uptake," said Rémond. "But we are still in the testing and experimenting stage for most companies."
According to Rémond, pricing for a typical corporate IM solution starts from a few thousand pounds, depending on size.
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