Sixteen percent of survey respondents said their datacenters are extremely understaffed, and another 34 percent called their datacenters somewhat understaffed. At the same time, datacenters are becoming more complex and harder to manage, with more applications, data, and increasingly demanding service-level agreements.
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"Datacenter complexity has led to a lot of staffing challenges," says Sean Derrington, director of storage management and high availability at Symantec.
For its third annual datacenter report, Symantec commissioned Applied Research to survey datacenter specialists in 1,780 enterprises worldwide, each with at least 1,000 employees.
"We recently actually lost 25 percent of our departments in cutbacks," one network manager in New York told researchers. "I'm now doing a number of different jobs. I work from home and on the weekends doing things I never had to do before. I am just trying to do more with less. We could use more people, but right now, it doesn't seem to be an option."
The vast majority of companies said they are having trouble finding enough money and enough qualified applicants to keep their datacenter staff at healthy levels. Nonetheless, 45 percent of companies say their datacenters are appropriately staffed, and 5 percent reported being overstaffed.
Companies are looking to save money in many ways. Thirty-one percent reported reducing headcount in 2009, up from 24 percent from the prior year. Nearly half are cross-training IT staff, while other popular cost containment strategies include increasing automation of routine tasks, http://www.networkworld.com/topics/virtualization.html " target="_blank">server virtualization and consolidation, datacenter consolidation, chargeback, cloud computing and outsourcing.
The survey identified one finding that Symantec executives initially found surprising. Mid-sized enterprises (those with 2,000 to 9,000 employees) are adopting new technologies much faster than the largest enterprises, the survey showed. This was true for a wide range of technologies, including virtualization, cloud computing, data de-duplication, replication and continuous data protection.
While it is sometimes assumed that the largest companies are the ones most likely to be early adopters, the Symantec survey found that is not the case because IT purchasing within giant corporations can be stymied by red tape.
"Mid-sized companies exist in what I would call the 'Goldilocks zone,'" one Seattle-based IT manager told researchers. "Whereas large companies take several years just to evaluate anything. And small companies lack resources, mid-sized companies have just the right mix of resources and agility to quickly tackle new technologies."