Friend also said Carbonite plans to round out its mobile access product line later this year. Carbonite has an iPhone and BlackBerry smartphone application out today, which allows a user to access files backed up to the service. Once the Carbonite screen is up, it's possible to access any computer being backed up, view any files, and forward it via email.
Molly Thompson, a Carbonite user who lives in Anchorage, Alaska, used the service to restore her Toshiba laptop, which had probelms last April. "The recovery process was very easy. I just clicked recover and it just took a while. It took five days. The connection I had at the time was less than 1MBps," she said.
Thompson said the customer service was "wonderful," but said she'd like the process to be more automated so she wouldn't have to right-click her mouse to choose files to be backed up. "The PC interface is also not as much a favorite of mine as my iPhone interface. I use my iPhone interface much more frequently than the one on my laptop."
Friend said Carbonite addressed user concerns like Thompson's with a redesigned InfoCenter user interface. InfoCenter is the tool that communicates backup and restore status, scheduling options, and customer service information.
"We think from a user standpoint this is a pretty huge improvement from what we had before," Friend said.
Lucas Mearian covers storage, disaster recovery and business continuity, financial services infrastructure and health care IT for Computerworld. Follow Lucas on Twitter at @lucasmearian or subscribe to Lucas's RSS feed. His email address is firstname.lastname@example.org.
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