Today, we already have SaaS offerings like Salesforce.com refueling on the departmental-computing phenomenon, and the fact that marketing departments are poised to spend more on technology than IT further shows that business users can and will take over "IT" when IT doesn't deliver. As more and more computing happens on smartphones and tablets, the more business users will go their own way, using commercial apps from app stores, mobile-friendly Web services, and homegrown mobile apps (there are dozens of drag-and-drop "development" tools to create simply workflow-style apps, for example).
The reasons for the lack of mobile app support, according to the MobileHelix survey of 300 companies, are the usual ones: costs for development and support, as well as security concerns. Basically, IT or perhaps business management is unwilling to invest in mobile apps despite saying they are valuable, leaving users to figure it out on their own in a sort of "gray market" approach to productivity.
This is not a bad thing, except to IT departments that become less relevant to getting business done and instead grow further entrenched in infrastructure activities like managing networks and email accounts -- critical but not valued until something goes wrong.
For users and business managers, it's clear that if you want to go mobile, you will need to do it largely on your own. At most companies, IT won't be there to help in any meaningful way. For those companies that pay more than lip service to the value of mobile apps, there's a competitive advantage just waiting to be exploited.
This article, "IT is a no-show when it comes to mobile apps," was originally published at InfoWorld.com. Read more of Galen Gruman's Smart User blog. For the latest business technology news, follow InfoWorld.com on Twitter.