One millisecond might not seem like a lot of time. But when you're a software-as-a-service provider with thousands of databases running 2 billion SQL queries and pushing out 10 terabytes of SQL data each day, every millisecond adds up. Performance and visibility are crucial -- especially when your systems are tied to those of other vendors that also operate in the cloud.
That's the case at Concur Technologies, which each year processes more than $50 billion in travel and expense reports in the cloud. About four years ago, the Redmond, Wash.-based company started experiencing database call hiccups between its middle tier and the database tier.
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