April 15, 2009

Can IT manage the cloud? These CTOs can

There are plenty of ways to adopt the cloud and not lose control of your datacenter

Brian Corrigan used to run datacenters for major casinos, so he knows not to gamble with mission-critical apps. Now, he works in the other gaming industry -- the one with joysticks and lots of shooting -- building communities for online gamers and collecting information about game usage for their publishers. As CTO at Agora Games, he needs to quickly ramp up and then cut his computing capabilities as new games come on the market, become all the rage, and eventually fade into so-so status. So it's little surprise that he's joined the growing ranks of companies buying computing, storage, and networking power as they need it from the cloud.

What is more surprising is that Corrigan and a number of other IT managers say that the use of virtualization and open source monitoring tools lets them do just as good a job, if not better, monitoring and managing virtual machines in the cloud as equipment in-house or in a collocation facility. That's especially true for those strapped for the time, money, or skills to analyze every last picosecond of application performance.

[ IT pros can use the cloud for their own needs, as Mel Beckman reports. | Confused by cloud hype? InfoWorld shows what cloud computing really means and compares the main cloud offerings. ]

Cloud vendors tell IT: Trust but verify
Not all compute clouds are created equal, and whether cloud computing gives you enough visibility and control for datacenter adoption depends very much on what type of cloud computing you're buying.

Perhaps the most familiar cloud model is software as a service (SaaS), which lets customers use application software over the Web. Examples include, most notably, Salesforce.com in the CRM space and Google Apps for e-mail and calendaring. Here, the customer typically buys from the cloud specifically to get away from systems management chores and often trusts the vendor's performance dashboards and the absence of screaming from users to tell them the application is running.

A second cloud model, which usually requires and offers customers far more hands-on access, is infrastructure as a service, or utility computing. Here, the customer buys the ability to create, manage, and delete virtual servers, storage, and network resources in the cloud. Vendors include Amazon.com with its Elastic Compute Cloud (EC2) compute services and Simple Storage Service (S3). Additionally, different vendors sell backup, security, and other IT functions as a service from the cloud. Finally, there are Web-based development platforms such as Salesforce.com's Force.com and Microsoft's Azure.

As you would expect, SaaS vendors such as Salesforce.com say the trust SaaS customers put in their vendors is well placed. "Most companies don't know as much about their own systems' behavior as they can find out, from any Web browser, about the systems in the Salesforce.com cloud," says Ariel Kelman, senior director of platform product marketing for Salesforce.com.

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JeffSmithK 15-Apr-09 9:56am
"Trust but verify"? You mean trust but verify daily. Companies change like the wind and at every whim. Even with oversight and regulation they still do things you can't believe and put you at risk. Companies offering computing services have NO oversight and NO one regulates them. You're on your own cowboy. Cloud models are great fun to show your boss you did for that day... but the organization, not you, will be stuck with it the day after and into the future. My advice is jump ship once you implement and declare success. Stick everyone who's left behind with the problems to clean up and maintain after the party's over. That's the standard model I've observed.
cmaurand 15-Apr-09 11:01am
Yawn. Here goes more industry hype about the non-product...the cloud. I work for a small insurance company as a programmer. We're so not interested in "the cloud" or whatever they're going to call it next week. I forget the name they used to use for it when it was a mainframe based thing.
fred.cummins 15-Apr-09 11:41am

I sympathise with jeffsmithk. Public clouds have a way to go before they are suitable for mission critical applications or many other applications for that matter.

I've outlined what I see as appropriate business expectations for public cloud services at http://www.eds.com/sites/cs/blogs/eds_next_big_thing_blog/archive/2009/0...

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