Cloud computing's Achilles' heel: Poor customer service

January 08, 2013
Although many cloud providers see value from removing the personal touch, they may discover that customer service is key to success
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Why the feds keep stumbling in the cloud

January 04, 2013
Agency CIOs are mandated to adopt the cloud, but are hampered by insufficient skills, cloud-washing contractors, and unclear rationale for change
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The 4 cloud computing resolutions you should make for 2013

January 01, 2013
Now that 2013 is here, we need to make four improvements to cloud computing -- and its users
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Cloud computing: Dare to be boring

December 21, 2012
As long as cloud providers need to make noise over features and functions, we haven't achieved the goal of utility computing
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Let's not repeat the mistakes of Web history in the cloud

December 18, 2012
2013 may seem more like 1993 -- if we let the naysayers and hesitators triumph
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Service governance morphs into cloud API management

December 14, 2012
More evidence that SOA is a bad word: Traditional SOA service governance technology rebrands itself for the cloud
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Cloud computing in 2013: Two warnings

December 11, 2012
Yes, cloud computing will grow nicely next year, but no one should expect only smooth sailing
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The unpleasant truths about database-as-a-service

December 07, 2012
Real issues and problems will slow migration to this useful cloud technology, but less so if you're prepared
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Successful cloud adoption: It's the fit, stupid

December 04, 2012
The way to make cloud computing successful is to find the business problems that make sense to attack
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Big data gets Amazoned with Redshift

November 30, 2012
Amazon.com's new data warehousing service is aimed at pulling customers from traditional providers like IBM, Oracle, and Teradata
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