Service orientation of IT

We are entering a new phase of IT where organizations must orient delivery of service across the entire IT supply chain to behave and operate in a real time manner. Those organizations that don’t embark on this transformational journey will not deliver the desired business growth and maximized shareholder value that is the fiduciary responsibilities of IT executives in support of their businesses. Let’s call thi

We are entering a new phase of IT where organizations must orient delivery of service across the entire IT supply chain to behave and operate in a real time manner. Those organizations that don’t embark on this transformational journey will not deliver the desired business growth and maximized shareholder value that is the fiduciary responsibilities of IT executives in support of their businesses.

Let’s call this the Service Orientation of IT, where leading innovative firms are using as a strategy to improve the long term competitive position of business – by delivering anytime, anywhere information and processing as the business needs/when they need it. Service Orientation of IT require firms to implement well targeted capabilities of service agility, optimized transaction IT unit cost and dynamic execution control into a “service-oriented” IT (SOIT) platform.

A SOIT Platform can be conceptually described with the following attributes:

- A platform that coalesces cross client experience, decision support and just in time fulfillment with real time execution & information availability

- A platform that delivers “service when needed- as needed” based on the needs of the business’ explicit service requirements

- A platform that affords organizations the ability to implement, new, unique products or differentiated capabilities in a timely manner for purposes of competitive advantage & operational control

- A platform that leverages & reuses common component services (both business & infrastructure) for productivity, efficiency and competitive advantage purposes

- A platform that provides the necessary “plumbing” – rich user experience, dynamic execution environment , intelligent mediation platforms, real time data frameworks, optimal system footprints, dynamic network coordination, automated orchestration and tooling to enable autonomic management, monitoring & reporting

Like we had to, leading organizations are driven to implement a Service Oriented IT Platform to transform their legacy infrastructure and operating models to address:

- How to become more flexible and responsive to the dynamic needs of the business
- How to simplify & reduce the complexity of the IT environment
- How to get more value out of project & operational IT spend – both systems & people
- How to reduce costs while delivering improved service
- How to eliminate dedicated silos of data, systems and infrastructure as they exist today
- How to reduce the time it takes to build and deploy new business services
- How to implement and sustain predictable qualities of service

The target goal of the SOIT platform is to produce flexible, demand based services that respond to the business “as needed, when needed” in four key areas: