The staggering intensity of dissatisfaction, coupled with the idea that enterprise software is a not just an IT concern but a real business problem, doesn't just beg the question, it screams the question: What, then, is enterprise software actually doing well right now? (Perhaps that's in Forrester's next report.)
Unfortunately, Hamerman offers an (unintentionally) ironic and sobering fix for all the app issues that are ailing companies: "Better technology will address some of these concerns over time, as better process configuration tools and flexibility appear in the packages. Most customers, however, will not see significant improvements unless they invest in major upgrades or replacements with next-generation packages."
More software investment? Given all the aforementioned business app issues, that shouldn't be too hard to get approved in next year's budget.
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Read more about applications in CIO's Applications Drilldown.