White Papers by Topic: Applications

Resources available: 400

Bridging Channels Strengthens Customer Relationships

Customers use multiple channels to interact with the companies they do business with.

Infographic: Deliver Big on the Customer Experience

This new Infographic details the benefits of a multi-channel marketing solution.

Select the Right Cloud-Based ITSM Solution

This step-by-step guide helps CIOs select the right cloud-based ITSM platform to capitalize on today's latest innovations.

The New IT

Explore enhanced productivity for IT staff, and seamless integration across IT operation management systems. Download now.

Architecting for Growth

A layered architecture approach allows companies to expand their customer base by offering new ways to access existing services with minimal effect on their underlying core business services.

Mobility KnowledgeVault

The videos and resources in this KnowledgeVault explain how IT leaders can successfully deal with the myriad challenges that mobile technology presents to their organizations-now and in the future.

Application Rationalization Scorecard: Analysis to Action

This paper details a proven method, used most recently to evaluate a financial services application portfolio. At the method's core is the scorecard. The scorecard provides a framework for grading applications along business and technical dimensions.

HP ArcSight ESM Solution Helps Finansbank to Combat Fraud and Increase Customer Satisfaction

In this report, learn how one organization was able to use HP ArcSight ESM to reduce false positives by 90% and the time to resolve flagged transactions by 80%.

Five Reasons to Think Again about UC

There's a lot of noise out there about Unified Communications. Here are five good questions to ask yourself and your prospective UC vendor.

A Unify Perspective: Gartner's Magic Quadrants for Unified Communication and Corporate Telephony Affirm Unify's Leadership

Unify's OpenScape UC and Voice portfolio has placed in the "Leaders" quadrant - the "magic" quadrant - with an especially strong position for "vision. Learn more.

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