TeamViewer GmbH has announced the release of a Mac version of TeamViewer Manager. The TeamViewer product handles remote control of users' computers, usually for support and other troubleshooting.
TeamViewer allows support teams to remote-control a Mac or PC, even through a firewall, using an auto-generated password and ID, encrypting network traffic as well.
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The QuickSupport module has been available for the Mac, offering cross-platform communication; what is new is Mac support for the support-side software, TeamViewer Manager. TeamViewer Manager is a database tool that automatically includes and updates support session details, such as tracking time spent per session--helpful for auditing or preparing invoices for remote clients on service contracts.
TeamViewer is free for non-commercial use, while business licenses begin at $699.
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