A Rimini Street executive downplayed the importance of Spinnaker's announcement.
"I think it's great to have competition," said David Rowe, senior vice president of global marketing and alliances for Rimini Street. "It validates the market."
However, Rimini Street, which has about 450 clients, also offers support for SAP ERP, Oracle's E-Business Suite and Oracle Siebel CRM as well as JD Edwards, "is the clear industry leader," Rowe said. "Spinnaker's a nice tier-two provider for smaller companies."
Rimini Street has done deals worth $1 million annually for every product line it covers, including one last quarter for JD Edwards with a Fortune 500 company, Rowe said. "That's the kind of deal Spinnaker wouldn't be considered in."
The companies' process differences are key, but not in the way Spinnaker suggests, Rowe added. "As the industry leader, we are providing the industry best practices. Part of that is that we will, on [customers'] behalf, help them make the appropriate downloads. We're willing to do that, and it's perfectly legal. They're the follower. The fact they're more timid about that is not surprising."
Overall, "it's good to see the players beef up" in third-party support, said analyst Ray Wang, CEO of Constellation Research and a frequent advocate for third-party support rights. "We need more providers in the space and more competition so that customers have choice."
The third-party support market could really explode if a number of the industry's large systems integrators get into the game, Wang said.
That probably will happen, but not until after the Rimini Street lawsuit concludes, Stava predicted. "We've spoken to several of the big ones, and the interest is there."
Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris's e-mail address is Chris_Kanaracus@idg.com