But Rimini Street and the third-party software market in general have been clouded somewhat by litigation. Oracle sued a former SAP subsidiary, TomorrowNow, which also sold third-party support services, claiming intellectual property theft. SAP admitted liability for TomorrowNow's actions and a jury awarded Oracle $1.3 billion last year.
Oracle subsequently sued Rimini Street, which is led by TomorrowNow co-founder Seth Ravin, lodging similar charges. Rimini Street has vigorously denied any wrongdoing.
Schmitz hasn't heard much buzz among OAUG members regarding third-party support, but imagines that sentiment "runs the whole range" from embarking on upgrades to considering a break with Oracle support, he said.
While Oracle executives have been responsive to OAUG, the group is hoping to work more closely with other user organizations such as IOUG (Independent Oracle Users Group) and Quest, to present a broader front on support issues, according to Schmitz.
Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris's email address is Chris_Kanaracus@idg.com