"It is with deep regret that we have decided to move off of SAP BO," one poster wrote last week. "I am particularly saddened by this as I was on the selection committee for this tool ... But after dealing with SAP; their 'know it all' sales people; the loss of the greatest OLAP tool available-DESKI; the promoting legacy reporting tool-Crystal; ALL the broken promises; system hang-ups and cumbersome use. We have elected to rewrite our Business Intelligence going in another direction."
Web Intelligence was released more than 10 years ago and was always intended to someday supplant DeskI, of which usage has waned, SAP said in a statement.
WebI "now covers the vast majority of Desktop Intelligence features, and has a wealth of features (such as mobility, interoperability with other clients, and multidimensional semantic layer support) that DeskI does not have," it added.
One Business Objects Board poster echoed those statements: "I've been using WebI now pretty much full-time for the last four years and honestly, I don't like going back to DeskI. I have missed some of the features, but they are now mostly all available in the latest version of WebI."
DeskI users won't be completely abandoned, as the product will retain mainstream support on Business Objects XI 3.1 until 2015 and Priority One support until 2017, according to SAP.
Chris Kanaracus covers enterprise software and general technology breaking news for The IDG News Service. Chris's email address is Chris_Kanaracus@idg.com.