Siebel boosts CRM OnDemand with more call-center features, Permeo adds remote access to security appliance, Blinkx opens new version of desktop search tool to Web, and Sterling Commerce issues latest edition of its b-to-b suiteFollow @infoworld
Siebel Upgrades CRM OnDemand
Siebel Systems unveiled release 7 of CRM OnDemand, a version that integrates the third leg of CRM — customer service — with sales and marketing. Release 7 handles customer communications across sales, marketing, and service; captures activities and interactions from multiple channels in a single database; and provides analytics across call center and CRM interactions. Contact OnDemand, a hosted contact-center solution, will be offered as a prebuilt option within CRM OnDemand, and the software allows computer-telephony integration, interactive voice response, automatic call distribution, and PBX capabilities to be built into a hosted CRM solution. Siebel Contact OnDemand starts at $150 per user per month, with additional telephony charges.
CRM OnDemand, Siebel
PermeoPacks Remote Access Into Appliance
Permeo Technologies this month will ship Base5, an integrated software appliance for SSL VPN and end-point security. Through session-layer technology, the appliance delivers what the company calls “zero touch” remote access for users and applications — meaning that remote client administration is not needed. Base5 provides a unified policy enforcement and management framework that integrates SSL VPN, information control, browser security, malware protection, and host integrity checks, according to Permeo officials. Base5 starts at $50 per seat.
BlinkxRevs Search Engine
Blinkx last week unveiled the newest version of its PC search software, which combines search results from a user’s hard drive and from the Internet in a single list. Version 3.0 also features improved security, a document preview function, and the capability to index new files such as Lotus Notes e-mail messages and attachments. Improved security comes in the form of support for Windows security profiles.
Blinkx 3.0, Blinkx
Sterling Commerce Builds Out B-to-B Suite
Sterling Commerce last week detailed its new b-to-b platform, GIS (Gentran Integration Suite) 4.0. The suite houses management, translation, integration, BPM, and BAM (business activity monitoring) functionalities. GIS 4.0 also offers graphical process modeling, a community-management dashboard, a data-compliance engine for synchronization, improved reporting tools, and federated BPM. Additionally, new calendaring capabilities provide more control over system resources in scheduling business processes and workflow engine workloads.
GIS 4.0, Sterling Commerce
Read more about applications in InfoWorld's Applications Channel.