Kennedy: I can give you two use cases which relate to customers that have already bought it and what they're doing with it. This is not an ethereal hope. This is reality. One group of customers is using it for distance training. It does not take a lot of bandwidth and the use of these Avatars affords a lot more diversity in the audience. The spatial 3D voice is phenomenal. If you've had a chance to experience it, it surprises you when you do it. It's almost disarming. Because it's low bandwidth, it works great for large-scale, geographically dispersed work forces. The second [usage] is as a showroom. It allows consumers to call in and say, "I want to see this." You can have specialists on the chat piece of it; you can walk around the room and see diagrams, demos. While there will be many more, this is reality now. We have multiple purchases of significance and tens of millions of dollars in these two cases: the distance learning and the virtual showcase.
IDGE: You've talked a lot about the innovation. What's coming in the year ahead?
Kennedy: Number one is the delivery on the promise of getting this Flare user experience across more devices, as well as we'll have our own additional devices. The real purpose is to achieve a larger number of price points for the industry for that user experience. Second, we'll do more in the size of the installations that we can support. Third is really the integration -- whether it's the integration with web.alive, integration with virtual desktops, integration with our call centers, or integration with ERP systems and so forth. Integration is going to be a very, very important piece of this for the enterprise.
IDGE: Avaya's been through a lot of changes over the past couple of years. Define for our readers the unique position that Avaya has in the market.
Kennedy: The combination of Avaya and Nortel is very unique in the sense that we're the only company that spent four decades migrating the Fortune 1000 from one architectural change in real-time communications to another. We're going to interoperate with our competitors and we're going to try to innovate so we give Fortune 1000 a low-risk migration. We've been doing for 40 years, and we're going to step it up.
John Gallant is the chief content officer for IDG Enterprise, which is comprised of Computerworld, CIO, CSO, InfoWorld, Network World, and ITworld.com.