Despite Google's breadth of products, the vast majority of its revenue comes from advertising. But actions speak louder than words, and it would be inaccurate to say that Google has not invested in enterprise computing. After Page took over as CEO, Google launched its line of Chromebook PCs, with subscription deals offered to businesses willing to switch away from Windows. Google co-founder Sergey Brin talked up the launch at the Google I/O conference, saying Windows is "torturing users."
Still, questions remain about Google's devotion to the enterprise. Customers have been frustrated with the limited support and long fix times for products like Calendar, and Google still makes 24/7 phone support available only for "system critical event emergencies." Google enterprise chief Dave Girouard promised in May that Google will eventually offer 24/7 phone support for all Apps issues, but did not say when.
Meanwhile, Microsoft has launched a cloud service to compete against Google Apps, known as Office 365, which offers Exchange, SharePoint, Lync, and Office Web Apps for prices starting at $6 per user per month, compared to $5 for the Google suite.
Google has loudly touted enterprise and government wins for Google Apps, so the search company certainly will not give up the battle for business customers, of which it has more than 3 million. Google certainly has advantages: It is cheaper than Office 365, and Docs is more robust than Office Web Apps, with better support for mobile devices. But with Microsoft, businesses at least know they, and not consumers and advertisers, are the vendor's top focus.
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