Collaboration vendors ePeople and Kubi Software are attempting to transform e-mail communications into reusable and trackable corporate knowledge.
ePeople this week will introduce Teamwork 5.1, featuring native integration with Microsoft Outlook. The server-side version of Teamwork works with standard SMTP e-mail products, CRM systems, and IM.
Rather than forcing workers to collaborate within line-of-business applications or specified collaboration spaces, Teamwork 5.1 adds context and visibility where collaborative interactions are most common: in e-mail. Teamwork 5.1 helps workers find experts, locate business-critical messages, and capture knowledge for visibility and reuse, all without leaving Outlook.
"It is easy to share and collaborate over e-mail, but e-mail doesn't have context, tracking, or knowledge management capabilities," said Anthony Lye, president and CEO of ePeople. "Business intelligence and expertise are buried in e-mail. We want to extract knowledge and context [out of e-mail] but not create new apps or secondary processes."
Kubi Software, meanwhile, plans to release this quarter the beta version of its Kubi Connector for salesforce.com. The connector integrates the Kubi Client collaborative e-mail product with salesforce.com's hosted CRM applications to synchronize the content of email-based collaborations with customer information from salesforce.com.
"There is a lot of tacit knowledge and valuable discussions in e-mail. When e-mail is deleted, a lot of critical information and decisions get lost," said David Coleman, managing director at Collaborative Strategies, an industry analyst firm focusing on collaboration. "This is a way to start to keep the organizational knowledge without requiring people to change their behavior radically," he said.
Get the independent advice and expertise you need to support a virtual workforce.
The increase in Linux popularity has increased the frequency and sophistication of malware attacks. Read this 2 page white paper now to learn how you can protect your Linux environment with real-time protection that is certified by all major Linux vendors.
Download now »
Ensuring acceptable application delivery will become even more difficult over the next few years. As a result, IT organizations need to ensure that the approach that they take to resolving the current application delivery challenges can scale to support the emerging challenges. This handbook elaborates on the key tasks associated with planning, optimization, management and control and provides decision criteria to help IT organizations choose appropriate solutions.
Download now »
A common misconception is that mid-range storage requirements are dramatically different than that of a larger enterprise. Mid-range storage users may require less capacity, but they have similar functionality and management requirements. This ESG paper examines mid-range storage needs and reviews a new solution that adjusts size while retaining value, performance and functionality.
Download now »
Sign up to receive Applications Resource Alerts
Like any valuable resource, IT is a terrible thing to waste. But by applying the same lean techniques that have been used to streamline manufacturing processes, IT departments can reduce costs, improve performance and better manage resources.
Download now! »
Stephen Elliot, vice president of strategy for CA's Infrastructure Management and Data Center Automation business unit, explains why difficult economic times drive the need for simplified management capabilities and advanced automation tools.
Listen now! »
According to a recent study CA conducted with 300 CIOs and top IT executives, 64 percent of respondents say they've already invested in virtualization, and the other 36 percent reported that they plan to invest in virtualization.
Download now! »
In this video learn about process automation in a virtualized world. How CA and VMware are enabling enterprise datacenter automation.
View now! »
Recommend This
